Telephone Operator Job in Dubai UAE
Company : Hilton
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests’ needs or requests and reports complaints to the Supervisor
- Report on logbook daily
- Bill call costs
- Recognizing local phone directories and commonly called numbers
- Notifies the supervisor of switchboard equipment flaws
- Responds quickly to all requests and questions from visitors
- keeps up-to-date on the hotel’s life, fire, and safety systems
- Preserve hotel details
- Offer guests secretarial services.
- Effective utilization of all business center equipment Accurately update traffic sheets
- Respond to concerns right away, thoroughly follow up on any actions done, and encourage in-house amenities and services.
- Revise airline timetables and assist guests as needed.
- Organize the meeting room reservations.
- Inform the supervisor in advance of any stationary requirements.
- Make sure your workspace is tidy and tidy up before leaving. Record daily actions in the logbook.
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