Telephone Operator Job in Dubai UAE

Telephone Operator Job in Dubai UAE

Company          :Hilton

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required.
• Display the general product knowledge required to carry out daily tasks, including an understanding of hotel room categories, pricing, packages, and promotions.
• Observe the company’s brand guidelines.
• Help other departments as needed
• Respond to calls from both internal and external sources.
• Point the caller to the proper room or extension.
• Help visitors with any necessary information, such as directions.
• Be succinct and straightforward in your communication with callers.
• Use correct grammar and spelling while entering or writing messages.
• Check phone numbers and names.

REQUIREMENTS

• Previous experience in a customer-focused industry
• Good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Additional language ability preferred

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