Store Supervisor Job in Dubai UAE

Store Supervisor Job in Dubai UAE

Company          : chalhoub Group

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store’s sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and Participate in projects and community events and activities with minimal supervision.
• Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.

Team Management and Support

• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
• Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives
• Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
• Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff

Customer Centricity

• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Manage VIP Guests relationships
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.

Operational Excellence

• Uphold all operational standards by making sure that the space is clean, that visual merchandising standards are high, and that stock replenishments are carried out in accordance with the brand’s VM requirements.
• When possible, use the digital tools (such as the CRM app, OMS, Business WhatsApp, etc.) to enhance the customer experience both inside and outside the shop.
• To guarantee accurate documentation of all stock movements, help the store manager get ready for the inventory audit and input all incoming goods in the Baan inventory.
• Verify that every procedure complies with HR, safety, security, legal, and retail store operations regulations. And report complicated problems to the store manager to make sure they are resolved quickly and effectively.

REQUIREMENTS

• Experience in a team leadership role, within fashion retail
• Client Centric mindset, focusing on developing the customer portfolio for the store
• Strong communication skills and business acumen

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