Pearl Club Manager Job in Dubai UAE

Pearl Club Manager Job in Dubai UAE

Company          : Waldorf Astoria Hotels

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

•  Oversee the entire Pearl Club operation to maintain high luxury standards
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Welcome and interact with VIP guests, ensuring all their needs are met and providing personalized services.
• Build strong relationships with repeat guests, high-tier loyalty members, and other VIP guests.
• Maintain an atmosphere of calm and luxury, with an emphasis on hospitality and attention to details.
• To guarantee the highest level of satisfaction, swiftly and professionally address any complaints or difficulties raised by visitors.
• Establish departmental goals, schedules, rules, and guidelines.
• With a focus on collaboration and training, keep an eye on the Pearl Club Team’s performance, standards, and appearance.
• Ascertain that the Pearl Club Team is consistently trained to acquire and comprehend policies and practices, and that they possess up-to-date understanding of hotel items, services, pricing, and policies in addition to local knowledge.
• Keep lines of communication open and cooperative with all hotel departments.
• To satisfy business expectations, keep an eye on staffing levels.
• Hold communication meetings once a month and create minutes.
• Hold frequent staff meetings, give them feedback, and make sure they understand the expectations for premium service.
• Handle employee performance concerns in accordance with business rules and guidelines.

REQUIREMENTS

• Degree in Hospitality Management or a related field preferred.
• Experience: 3-5 years of experience in hospitality, particularly in guest services, food and beverage management, or front office operations, within a luxury hotel environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills, with a focus on guest satisfaction.
• Ability to manage budgets, understand financial reports, and control costs.
• A keen eye for detail and a passion for luxury service.
• Knowledge of luxury hotel operations and VIP guest expectations.
• Multitasking abilities and the capacity to work under pressure.
• Fluency in English and additional languages are an asset.

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