Helpdesk Executive Job in UAE

Helpdesk Executive Job in UAE

Company          : G42

Location           : Abu Dhabi, UAE

Timing               : Full time

JOB DESCRIPTION

• Provide Technical Support:
  • Respond to user inquiries via phone, email, or chat in a timely and professional manner.
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
  • Assist with the installation, configuration, and maintenance of computer systems and applications.
• Incident Management:
  • Record, track, and document support requests and incidents using a ticketing system.
  • Prioritize and escalate issues based on severity and impact.
  • Ensure timely resolution of issues and maintain high levels of customer satisfaction.
• Troubleshooting and Problem Solving:

Determine, evaluate, and offer workable solutions for technological issues.
To address complicated problems, cooperate with other IT departments and teams.
To stop problems from happening again, do a root cause analysis.

Upkeep of Systems and Networks:
Perform routine maintenance and keep an eye on the system’s performance.
Help in the implementation of security improvements, patches, and software updates.
Support network hardware, such as firewalls, switches, and routers.
Instruction for Users and Documentation:
Users should receive instruction and direction on software applications and recommended practices.
Create and update user manuals, FAQs, and technical documentation.
To improve user proficiency, hold training sessions and seminars.
Constant Enhancement:
Keep abreast on developments in technology, industry trends, and best practices.
Take part in projects for continuous improvement to improve service delivery and helpdesk procedures.

QUALIFICATION AND EXPERIENCE

• Bachelor’s degree in IT or related field (or equivalent work experience).
• Proven experience as a Helpdesk Executive or similar role.

REQUIREMENTS

• Familiarity with Windows, macOS, and Linux operating systems.

• Experience with remote desktop tools and helpdesk software.
• Microsoft Certified Professional (MCP) or equivalent.

• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Customer-oriented mindset with a focus on delivering high-quality service.

• Ability to work independently and collaboratively within a team.
• Strong administrative and organizational skills.
• Familiarity with ticketing systems and IT asset management.
• Proficient in English, Arabic is an advantage

APPLY NOW

For more UAE Jobs, click Here.