Airport Jobs in Dubai UAE

Supervisor Airport Services – Baggage Job in Dubai UAE

Company          : Emirates Group

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Ensure that the daily activities of the airport hotel, such as room utilisation at the EK wing, rooms used at other hotels, are reported to ASO correctly and on time at 100% of time.
  •  Ensure that all outstations request, inquiries and message received either by telex or on the queue are dealt within 10 minutes of time of being receipt of inquiries at 100% of time.
  • Make sure that any equipment malfunction is reported and fixed, 100% of the time, in less than two hours.
  •  Take exceptional care to ensure prompt service recovery in the event of product or service failure, errors made by outstations or travel agents, etc.; in order to guarantee 100% customer satisfaction, report information to ASO within 24 hours.
  •  Guarantee that the EK investment in the EK wing at the airport hotel is safeguarded by strictly enforcing STPC regulations and giving precedence to room usage 100% of the time.
  •  Provide a daily report on how the EK Wing and other hotels’ rooms are used by outstations for STPC, as well as how frequently any other rooms are used. Deliver a monthly report on the fifth day detailing ay disparities of concern.

QUALIFICATION AND EXPERIENCE

  • Airport Operations. Ground Dispatch : 5+ Years
  • 10 Years schooling or equivalent :
  • Experience in Airport Operations

REQUIREMENTS

  • EKAS Leadership Foundation Certificate preferable (for internal candidates)
  • A valid Aerobridge License preferable for the Gates role (Safety Sensitive)
  • Experience in customer services supervisory role, preferably with a major airline

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