Guest Service Assistant Job in Dubai UAE
Company : IHG
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Provide prompt, courteous and efficient service to all guests
- Achieve a high level of customer satisfaction through personalized service from arrival till departure
- Keep abreast with local services and hotel information, including hours of operation, special offers, events, and attractions, as well as any related information to address questions from visitors.
- Keep abreast of the daily rate levels to be sold as well as the occupancy levels.
- Apply front desk cashiering standards accurately and adhere to all established policies, procedures, and systems.
- Utilize computerized front office systems to process accounts from check-in to check-out, making sure that any incidental costs are accurately posted.
- Preserve each visitor’s privacy by making sure that no personal information is shared.
- Show that you fully comprehend the hotel’s rules, regulations, and service expectations. You should also be fully informed on the hotel’s amenities and events.
REQUIREMENTS
Ideally, you’ll have a minimum of 1 to 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.
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