Front Desk Agent Job in Dubai UAE

Front Desk Agent Job in Dubai UAE

Company          : Millennium Plaza

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Assist guests with any questions or requests pertaining to hotel activities while conducting in-room and hotel familiarization.
• To effectively answer questions from guests, stay up to date on hotel information and area services, such as operating hours, specials, events, activities, and other pertinent details.
• To make informed decisions, stay informed about daily rate and occupancy levels.
• Use computerized front office solutions to ensure accurate handling of all incidental charges while adhering to front desk cashiering guidelines.
• From check-in to check-out, handle accounts with ease, making sure that any incidental costs are posted accurately.
• Don’t share any guest information to protect their privacy.
• Exhibit a deep comprehension of the hotel’s rules, practices, and service expectations. You should also be well-versed in the hotel’s amenities and current affairs.

REQUIREMENTS

• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

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