Customer Service Representative Job in Dubai UAE
Company : Parkovor
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Manage enquiries, bookings and payments for classes at our facilities
- Develop proficiency in the use of our client management system to manage services, complete bookings and keep customer records up to date
- Answer texts, emails, and phone calls in a timely and comprehensive manner.
- Proactively create new sales and confidently close deals over the phone, email, and in person.
- Execute transactions quickly and maintain current payment data.
- Handle client difficulties and concerns with composure and assurance.
- Keep in close contact with the coaching staff by giving pertinent updates on student information and offering non-coaching assistance when needed.
- Maintain a high level of order and cleanliness throughout the building, especially in the reception area.
- Perform additional administrative duties as needed.
REQUIREMENTS
- Experience of providing high quality customer service in a similar face-to-face role
- Experience in an administrative role
- Educated to college level or equivalent
- Experience of using CRM (client relationship management) systems and/or databases
- Fully proficient in use of computer systems including spreadsheets and word processing
- Excellent written and verbal communication and an excellent command of the English language
- Excellent organisational and time management skills, with the ability to prioritise tasks and work well in a busy environment
- Excellent attention to detail
- A friendly, welcoming and helpful nature
- A polite and professional attitude with the ability to remain calm in difficult situations
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