Customer Service Agent Job in Dubai UAE
Company : KEOLIS
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.
- Move around the System (DTAS) dealing with queries and incidents as required.
- Provide mobile response to incidents.
- Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.
- Carry out controlled/uncontrolled/emergency evacuation of passengers.
- Help alleviate and reduce platform crowding to guarantee that passenger flows are controlled in a systematic way.
- Answer questions from passengers and provide information about ticket sales and tram services.
- Handle misplaced property and distribute publicity materials as needed.
- Greet clients and offer a proactive, highly visible level of customer care.
- When necessary, carry out shift and emergency tasks.
- If and when required, or as instructed by the Operations Supervisor, provide DTAS users with safe, dependable, convenient, and enjoyable tram rides.
- When interacting with DTAS clients, make sure that issues are addressed as delicately and diplomatically as possible while closely adhering to the organization’s policies, processes, and directives.
QUALIFICATION AND EXPERIENCE
EXPERIENCES
- A minimum of 2 years’ experience as a front-line staff delivering customer services in a train, station or equivalent environment.
- A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.
- Experience and understanding of dealing with customers and conflict resolution techniques.
EDUCATIONNAL QUALIFCATIONS
- Ideally a degree holder or higher diploma of post-secondary education in a related discipline.
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