Customer Care Executive Job in Dubai UAE

Company          : Zapegg Tax Consultant

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Serve as the first point of contact for clients via phone, email, and in-person inquiries.

• Provide accurate information about services, procedures, and documentation requirements.

• Address client questions and concerns promptly and effectively.

• Keep client records current and maintain confidentiality at all times.

   

• Work together with internal divisions to address problems and follow up on client requests.
• Keep an eye on client comments and report any unsolved problems to the proper staff.

   

• Help in keeping performance records and creating service reports.

   

• Encourage a favorable perception of the business and guarantee steady customer satisfaction.

   

• Provide data and communications pertaining to customers to the sales and operations team.

QUALIFICATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Communications, or a related field.

• 2+ years of experience in a customer service or client support role, preferably in a professional services firm.

REQUIREMENTS

• Strong communication and interpersonal skills.

• Proficiency in MS Office and CRM tools.

• Ability to remain calm under pressure and manage multiple tasks efficiently.

• High level of professionalism and customer-oriented attitude.

• Fluency in English is required; knowledge of Arabic is a plus.

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