Customer Care Representative Job in Dubai UAE

JOB DESCRIPTION

Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time

Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.

Establish trusting bonds with clients and internal partners, such as the finance, operations, planning, and commercial teams. Assist business unit managers and the regional sales force.

Act like a spider in the web, completing the required steps in close coordination with various departments throughout the world to ensure efficient order processing and deliver first-rate customer support.

Contribute to the ongoing enhancement of client satisfaction and service quality.

Respond to particular client needs and questions, and communicate with internal stakeholders as necessary.

Effectively communicate with internal stakeholders and external clients to update them on process and order progress.

Keep your administration accurate and up to date.

Participate as a team player to further departmental goals.

Handle service incidents and product complaints.

REQUIREMENTS

Must Have:

Education level: Bachelor (MBO+/HBO)

Customer Centric mindset

Good interpersonal and communication skills.

Multiyear experience in the area of Customer Service and Order-to-Cash process