Call Center Supervisor Job in Dubai UAE
Company : Juma Al Majid Holding
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Tracks and monitors the team’s daily operations and gather feedback to generate daily reports for the management.
- Assign ques and workload.
- Meeting operations KPI’s.
- Examines the Projects updates and status reports on each project’s performance to the management.
- Deal with client escalations.
- communicates and plans escalations with other Group Business Units.
- Help the contact center manager with ongoing plans and future projects to meet departmental and team objectives.
- Make the most use of agents and resources.
- As needed, use the call center application to receive incoming calls, emails, and live chats.
- Lead and guide the group.
- duties appropriate to the position.
REQUIREMENTS
- Relevant Education Degree
- 3 years experience in a senior/supervisory role in Contact Call center
- Fluent in Arabic and English
- Approachable personality
- Outstanding leadership, interpersonal, and problem-solving skills
- Excellence verbal and written communications skills
- Effective listening skills
- Ability to adapt to change and multi-task are essential qualities
- Advanced Skills in Microsoft Office
- Excellent time management
- Excellent team leader
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