Front Office Assistant Job in Dubai UAE

JOB DESCRIPTION

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards

Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Help the front desk manager establish departmental goals, work plans, spending plans, guidelines, and regulations.

With a focus on teamwork and training, keep an eye on the front desk staff members’ conduct, standards, and appearance.

Ensure that team members are regularly trained to acquire and comprehend policies and practices, and that they possess up-to-date knowledge of hotel products, services, pricing, and policies in addition to local expertise.

Keep lines of communication open and cooperative with all hotel departments.

To satisfy business expectations, keep an eye on staffing levels.

When the front office manager is not present, have monthly communication meetings and create minutes.

In accordance with corporate policies and procedures, support the front office manager with staff performance concerns.

REQUIREMENTS

Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of IT proficiency

High level of commercial awareness and sales capabilities

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure