Train Crew Supervisor Job in Dubai UAE
Company : KEOLIS
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Lead a team of Train Attendants to provide a safe, efficient reliable, world class, customer focused train Metro service.
- Assist the Train Crew Manager by coaching, mentoring and inspecting the Train Attendant teams when necessary.
- Investigate and report incidents and service delays, providing appropriate reports and recommend corrective and preventive actions.
- Act as the key training resource and expertise for train operations courses.
- When interacting with clients, make sure that issues are addressed as delicately and diplomatically as possible while closely adhering to the organization’s policies and guidelines.
- Implement the required protocols to guarantee the security of both Keolis-MHI Dubai Metro staff and the general public.
- As needed, carry out train attendant duties and drive passenger cars in all modes of operation in the designated area.
- To effectively respond to train failures and offer recovery and rescue support in emergency scenarios, plan and coordinate with the Chief Controller the deployment of Train Crew Team Leaders and Train
- Attendants on the mainline or depot.
- Ascertain that train crew team leaders and attendants have received the necessary training, evaluations, and certifications to carry out safety-critical tasks in accordance with the Competency Management System.
REQUIREMENTS
- A minimum of 2 years, preferably 3 years, of leading a team of drivers in providing transport services.
- Preferably a certified passenger train driver.
- Experience of working as a front line staff in a customer oriented and customer focused environment.
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