Landlord Support Executive Job in Dubai UAE

JOB DESCRIPTION

Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.

Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.

Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.

Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.

To guarantee that all owner issues are effectively handled, log unanswered questions, create tickets, and be sure to follow up on time.

To make the acquisition process easier, ask prospective property owners for the relevant information.

Make efficient use of systems like as HubSpot for the recording and management of deals and pertinent data.

Work closely with maintenance, housekeeping, reservations, inventory, operations, and other pertinent teams to quickly handle issues as you coordinate with numerous departments to fulfill owner demands.

Oversee the unsolved issue escalation procedure to guarantee a prompt and satisfactory resolution.

Provide thorough reports that provide insights for ongoing improvement by summarizing owner contacts and issue resolutions.

As the role and organizational needs change, adjust to the new responsibilities as needed, being adaptable and proactive in solving problems.

Complete any extra tasks that management assigns you, helping to increase overall effectiveness and efficiency.

REQUIREMENTS

Bachelor degree or related field of study

Excellent communication skills, both verbal and written.

Strong customer service orientation with the ability to handle inquiries professionally.

Proficiency in using CRM software like HubSpot or similar platforms.

Ability to multitask, prioritize, and work under pressure.

Collaborative attitude and willingness to work with cross-functional teams.

Attention to detail and problem-solving skills.