Branch Operations and Service Supervisor

Branch Operations and Service Supervisor Job in Dubai UAE

Company          : HSBC

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

•    Develop and manage the customer service experience for customers at information counters. The role includes effectively managing the information counter team.
•    Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

• To organize the manual transaction data for GL accounts with the supporting documentation for the Cadency (also known as Assurenet) reconciler.
• The COC and DDs must be signed within the specified bounds.
• In an effort to keep the Bank from suffering financial losses, it is necessary to verify that the vouchers are processed in compliance with the FIM, Cash Handling Procedure, and Line of Business Procedures.

• Needed to be constantly watchful and do due diligence.
• In the event that Manager Branch Operations is not available, make sure that all checks are finished on the On-Demand and Race portal.

REQUIREMENTS

•    Graduation degree is a must – to secure a UAE Visa and Work Permit
•    Previous experience in Branch Operations is preferrable.
•    In depth understanding of banking products and procedures.
•    Knowledge and understanding of relevant risk/ compliance/ audit standards.
•    Excellent interpersonal and communication skills.
•    Planning and organizational skills.

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