Customer Service Agent Job in Dubai UAE

JOB DESCRIPTION

Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met.

Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity

Reach or exceed a weekly and monthly goal for call quality. A Quality Officer or Team Leader will be monitoring calls in order to guarantee that a high standard of customer service is reached and sustained.

Make sure that all calls received are accurately recorded in the customer case logs and call logs pertaining to third party accounts.

Make sure you are informed about all facets of each account’s products and services, both current and correct. Topics covered include, but are not limited to, new product development, advertising campaigns, and revised standard operating procedures. in order to continue providing all accounts with high-quality service.

Determine which issues need to be escalated to a team leader in order to maintain the high standard of service provided to all clients.

REQUIREMENTS

More than 1 year of experience in Airport Operations

10 Years schooling or equivalent

Experience in the contact centre industry

Fluency in written and spoken English is a must

Basic knowledge of Microsoft office packages

Excellent sales skills

Professional telephone etiquette

Effective Communication skills

Spoken Arabic language skills would be advantageous

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