Work Place Coach Job in Dubai UAE

Work Place Coach Job in Dubai UAE

Company          : Emirates Group

Location           : Dubai, UAE

Timing               : Full time

Closing date     : 17 Jun 2024

JOB DESCRIPTION

• Using experience and understanding of the business objectives and of the operational roles contribute to the review of role competencies, identifying new skill requirements and recommending ways in which staff can be skilled in these new and revised competencies.
• Identify learning objectives, produce learning plans, coach and support new and junior staff to develop their skills to meet the competencies identified as necessary to achieve business objectives.
• Through workplace observation, review and assess the progress junior staff make towards developing the competencies. Identifying where achievement has been made and recognising this, where further development is required and recommending further action, providing regular progress reports to nominated managers.
• Utilize data collection methods to compile pertinent information as needed by the management team in order to support decision-making. This involves compiling reports on the status of planning, development, and training activities to be sent to the management team.
• Determine whatever obstacles—personal or professional—may be keeping employees from reaching their development objectives. Then, help them get beyond them by offering pertinent guidance or directing them to departments that may help.
• As assigned by the Line Manager, assist with a range of tasks that come up in response to company requirements. National Recruiting and Development, New Joiner Liaison, Systems, Communication Management, Reward and Recognition, Grooming, and Workplace Safety are some of the ongoing initiatives.

QUALIFICATION AND EXPERIENCE

Experience:
Airport Operations/Passenger Handling : 5+ Years

Qualifications:
10 Years schooling or equivalent

REQUIREMENTS

• Experience in customer service roles having been spent working in airport operations Previous experience of coaching on either a formal or informal basis.
• Minimum experience in an Air Cargo Industry.
• Supervisory experience of having worked in multiple areas of Cargo Operations and customer service is desired in the role. Previous exposure of coaching on either a formal or informal basis is preferred.
• Fluent written and spoken English is essential/spoken Arabic would be desirable
• Exceptional communication and people skills with sound mentoring and coaching abilities

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