System Administrator Job in Dubai UAE

Dubai, UAE UAE Jobs

System Administrator Job in Dubai UAE

Company          : Juma Al Majid Holding

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

Licenses & Contracts Management:
  • Coordinate with vendors and users for role assignments and user management.
  • Validate and process monthly billing and financial operations.
  • Review and revise annual renewal and support contracts with vendors.
Genesys Contact Center Configuration & Management:
  • Set up and configure Genesys Contact Center solutions, including:
  • Routing strategies and IVR digital flow management.
  • Configuring channels (email, voice, WhatsApp, chat).
  • Controlling call routing and DID ranges.

     

  • constructing and managing prefabricated replies and agent scripts.

     

  • setting up queues for client interactions across several channels.

     

  • using Genesys Architect to manage data tables.

     

  • Set up and oversee integrations, including third-party apps like ApifyCloud, KARIX, and ConnectInsight as well as APIs.

     

  • Connect Genesys to OTOLink Automotive, PowerApps, and Dynamics 365 phone of Customer for web chats, WhatsApp, email, and phone calls.

     

  • As new Genesys configurations and integrations come up, support them.
Maintenance, Monitoring & Troubleshooting:
  • Perform routine maintenance, updates, and system monitoring to ensure platform reliability.
  • Diagnose and resolve technical issues, escalating to vendors as needed while ensuring SLA compliance.
  • Provide technical support to agents, supervisors, and stakeholders for daily operations.

 

REQUIREMENTS

  • Experience in configuring and managing Genesys Contact Center solutions.
  • Proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents).
  • Strong understanding of system integrations, APIs, and enterprise applications.
  • Ability to analyze data and create performance reports.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and collaboration skills to support end-users and stakeholders.
  • Knowledge of compliance and security best practices.
  • This role is ideal for candidates with a deep understanding of Genesys Contact Center solutions and Microsoft Power Platform tools, ensuring seamless system operation, automation, and business efficiency.

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