Service Admin & Finance Coordinator Job in UAE
Company : urvitec
Location : Fujairah, UAE
Timing : Full time
JOB DESCRIPTION
· Records and processes customer orders, including custom and special orders that may require additional resources for delivery; tracks delivery of servicing activity, ensuring appropriate authorisations for additional work and accurate billing
· Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a key point of contact for resolving customer queries / complaints about work in progress
· Quotes for local business as needed, ensuring standard pricing and terms are applied in each case
· Issues certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
Responds to and resolves advanced or complex issue escalations in a timely and appropriate manner, obtaining managerial approvals when necessary; collaborates with finance colleagues to promptly address any billing or credit issues to enable timely fund collection; and offers outstanding customer service to promote ongoing use of Survitec’s goods and services.
· Gains knowledge and comprehension of Survitec policies and procedures, as well as pertinent regulatory codes and codes of conduct, to make sure that one’s own work complies with them. Obtains permission from a manager or supervisor to deviate from the required process.
· Plans and organizes technicians to perform maintenance, repair, and installation tasks in accordance with safety and quality requirements, standard work procedures, and each technician’s degree of qualification.
REQUIREMENTS
Educated to A-level or Further Education College equivalent level
1-3 years of experience of delivering high quality work unsupervised
No formal management experience is required for this role
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