Rooms Controller Job in Dubai UAE

Company          : Marriott

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups.
• When feasible, review, monitor, and accommodate requests for adjustments to the room or check-out; notify the relevant staff of any developments.
• Verify bookings and cancellations. Examine the out-of-order rooms every day.
• Verify rates correspond with market codes and keep track of any deviations.
• Verify and modify the guest’s bill. File any documents or paperwork related to guests.
• Assemble and handle each visitor check-in and check-out. Turn on the room’s keys.
• Obtain a legitimate payment. Point out any excessive obligations. Check duplicate reservations and reserve rooms.
• Generate reports every day. Check in with visitors to make sure their needs or issues have been resolved to their satisfaction.
• Accurate, comprehensive, and readable messages should be received, recorded, and relayed.

REQUIREMENTS

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments.

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