Rooms Controller Job in Dubai UAE

Rooms Controller Job in Dubai UAE

Company          : Marriott

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

Assign rooms based on what the guests want and need as much as possible. Prepare key packets and pre-register people who will be coming. Set up and manage the check-in and pre-registration processes for groups that are coming in. Review, keep track of, and try to accommodate requests for room or check-out changes as much as possible; let the right staff know the situation. Confirm bookings and changes to them. Every day, check rooms that aren’t working. Make sure that rates meet market codes, and write down any exceptions. Check and make changes to the guests’ bills. Put away guest notes or records. Set up and handle all check-ins and check-outs for guests. Use the room keys. Get a legal payment. Find any over-commitments. Check the reservations twice, and block rooms. Make reports every day. Check in with people to make sure that their needs or issues have been met to their satisfaction. Get, record, and send messages that are correct, full, and easy to read.

 

REQUIREMENTS

  •  Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette.

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