Customer Service Representative Job in Dubai UAE
Company : Al Futtaim Private
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
1. Welcome any customer as they walk through the office doors or approach your counter – Giving this to a customer gives them a sense of belonging, they feel that their business is wanted and it’s the beginning to a positive rental process. However, if you are welcoming a customer ‘Good afternoon, welcome to Hertz’ yet busy doing other things (Walking around the office or filing some paperwork), the welcome has clashed as you don’t yet have time for them. Welcome the customer and make eye contact/look at them as they approach the counter in front of you.
2. Understand how you can assist the customer (reservation, walkin, off hire etc).
3. Offer the customer some coffee or a bottle of water. At times, all CSR’s will be busy with customers, the drivers then need to take the initiative of engaging with the customer and making them feel welcome. Drivers can ask the customer whether they have a reservation, explain to them that they will be assisted in a few moments by one of their colleagues; offer them water/coffee and ask them to take a seat – Asking the customer to take a seat with a coffee or bottle of water will allow them to feel comforted and welcomed at the same time. CSR’s can also do this if nobody else is in the office (CSR’s need to ensure their drivers are adhering to this).
4. Gather the necessary paperwork for scanning, and if needed, ask the client to complete a customer declaration form. – Talking with clients during the whole rental process will make their time in the office feel like an experience rather than just a necessary legal process. Customers should be asked if they are here for business or pleasure. If they are here for leisure, they should be given suggestions on things to do. Positive feedback will be guaranteed and the process will appear shorter with customer connection and engagement.
5. Finish the purchase, making sure everything went smoothly; With the chosen car selected, open the rental agreement and make sure that any extra services (Oman insurance, additional driver, etc.) are included.
QUALIFICATION
Bachelor’s degree/University degree or equivalent experience
REQUIREMENTS
Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.
Behavioral Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving
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