Care Centre Agent Job in Dubai UAE

Care Centre Agent Job in Dubai UAE

Company          : Allianz

Location           : Dubai, UAE

Timing               : Full time



  • Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries.
  • Follows communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
  • Answers inbound calls as well as assist customers who have specific inquiries.
  • Builds customer’s interest in the services and products offered by the company.
  • Provides personalized customer service of the highest level.
  • Updates the existing database with changes and the status of each existing/prospective customer/member.
  • Documents details of telephone conversation and actions taken.
  • Corresponds with Care Centre – Supervisor and Care Centre – Manager and keep an open channel of communication.
  • Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
  • Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.



  • Bachelors Degree ; Medical background preferred.
  • Romanian speaker is a must
  • 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus
  • Physically fit to carry out duties.
  • Legally permitted to work in the country of operations.
  • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.


Share this job