Care Centre Agent Job in Dubai UAE

•Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.

•Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.

•Answers inbound calls as well as assist customers/providers who have specific inquiries.

• Increases consumer interest in the goods and services the business provides.
•Offers top-notch, individualized customer service.
•Updates each current and potential customer’s or member’s status in the database that is already in place.
•Keeps track of the specifics of phone calls and actions.
•Maintains an open line of contact in correspondence with the manager and team leader of the care center.
•Keeps track of documents and closes each call by handling clerical tasks and communicating with other departments.
•Properly analyzes each component of a problem and develops logical answers within the parameters of the work that is allowed.

•Romanian language full proficiency (speaking and writing)

•Bachelors Degree ; Medical background preferred.

•2+​years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus .

•Physically fit to carry out duties.

•Legally permitted to work in the country of operations.

•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills