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Care Centre Agent Job in Dubai UAE
Company : Allianz
Location : Dubai, UAE
Timing : Full time
- Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries.
- Follows communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
- Answers inbound calls as well as assist customers who have specific inquiries.
- Builds customer’s interest in the services and products offered by the company.
- Provides personalized customer service of the highest level.
- Updates the existing database with changes and the status of each existing/prospective customer/member.
- Documents details of telephone conversation and actions taken.
- Corresponds with Care Centre – Supervisor and Care Centre – Manager and keep an open channel of communication.
- Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
- Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.
- Bachelors Degree ; Medical background preferred.
- Romanian speaker is a must
- 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.