Call Centre Executive Job in Dubai UAE

Call Centre Executive Job in Dubai UAE

Company          : NMC Healthcare

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Call Centre Executives are ultimately responsible for the call center procedure
•  Executives have the responsibility to answer the telephone at all times and at no time the telephone be left unattended.
• To ensure calls should be attended on or before the third ring promptly
•  Voice clarity should be there so that the caller will be in a position to understand.
•  Please remember that you are working for a Hospital and act with responsibility.
• To avoid misunderstandings at any time, the specifics must be noted down precisely. For this reason, always have a pencil and notepad close to the phone and make the following notes for clarity:
• Name of the caller (inquire about spelling)
• Caller Organization / Business.Confirm the phone number and extension.Cause of the call. Please enter the date, time, and your initials.
• Put the message slip somewhere obvious in the office of the caller.

QUALIFICATION AND EXPERIENCE

•  Preferably a college graduate in any discipline.
• Clarity in communication and voice clarity and perfect modulation and patients to listen to the caller.
•  Minimum 2-year experience as a call center executive / telephone operator in a patient focused environment and operation of multi-line switchboard system.

REQUIREMENTS

Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet
explorer skills.
Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating
in a professional manner with diverse range of individuals; superior phone etiquette skills
Patient focused; service oriented; patient and understanding.
Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining
composure

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