Call Centre Assistant Job in Dubai UAE
Company : Al Futtaim Private
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
PERFORMANCE MANAGEMENT
- Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
- Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
- To guarantee a better client experience and a consistent approach, adhere to department action plans.
- Find and provide the customer with a solution in order to work toward first call resolution.
- Maintain regular meetings with all clients by communicating with them in a cheerful, amiable, and understanding manner.
- When delays are anticipated or customers request a callback via the driver’s tablet, the transport management system should be tracked and customers notified.
PEOPLE
- Responsible for arranging schedules and workloads to ensure correct coverage at all times to ensure that service levels and the customer experience is improved
HEALTH AND SAFETY
- Follow all guidelines and SOP’s set out by the health and safety department to ensure a safe working environment
- Report any risks hazards and unusual activity to your senior or manager immediately
COST CONTROL
- Follow department guidelines and processes to ensure that the customer support centre operates at optimal efficiency
BUSINESS PLANNING
- Follow the department business plans and action plans as agreed by the department management team
REQUIREMENTS
- 2-3 years experience in a similar role
- Call centre experience working with Genesys/CRM systems is an advantage
- Retail background
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