Call Center Agent Job in UAE

Call Center Agent Job in UAE

Company          : Efinancial careers

Location           : Abu Dhabi , UAE

Timing               : Full time

JOB DESCRIPTION

• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
• Proactively offer customer to register IVR and SMS service according to procedures and guidelines
• Escalate customer queries and complaints as necessary.
• Follows up with customer via telephone or email following initial sales contact
• Address all inquiries from customers and provide information about prices and items.

   

• respectful and polite in all of your interactions with customers.

   

• Acquire client data, including name, address, and prospects’ responses; input orders into computers.
• Record all tasks completed accurately and according to the prescribed format.

   

• Store client records safely and properly filed.
• Make outgoing calls to both current ADIB clients and potential NTB (New to Bank) clients.
• Meet or surpass the management-established daily, weekly, and monthly sales goals.
• proactively upsell and cross-sell different bank products to clients or callers who meet the requirements. Immediately escalate any hazards or potential risks through the appropriate channels.
• compliance with every ADIB policy.

REQUIREMENTS

• Communication skills, bilingual language (Arabic/English)
• Sales Skills
• Customer Resolution Skills

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