Call Center Agent Job in UAE

Call Center Agent Job in UAE

Company          : Efinancial careers

Location           : Abu Dhabi , UAE

Timing               : Full time



  • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Follows up with customer via telephone or email following initial sales contact
  • Address all inquiries from customers and provide information about prices and items.


  • respectful and polite in all of your interactions with customers.


  • Acquire client data, including name, address, and prospects’ responses; input orders into computers.
  • Record all tasks completed accurately and according to the prescribed format.


  • Store client records safely and properly filed.
  • Make outgoing calls to both current ADIB clients and potential NTB (New to Bank) clients.
  • Meet or surpass the management-established daily, weekly, and monthly sales goals.
  • proactively upsell and cross-sell different bank products to clients or callers who meet the requirements. Immediately escalate any hazards or potential risks through the appropriate channels.
  • compliance with every ADIB policy.



  • Communication skills, bilingual language (Arabic/English)
  • Sales Skills
  • Customer Resolution Skills


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