Back Office Agent Job in Dubai UAE

Back Office Agent Job in Dubai UAE

Company          : Du Telecom

Location           : Dubai, UAE

Timing               : Full time



  • Assigning the Activities from the concerned tools
    • Activation / Modification – Verifying the below:
    • Account creation under Customer’s Name and checking the availability of all the documents required such as Application forms, Valid IDs and Residence visa, Tenancy Contract, NOC / Authorization if required and all other mandatory documents based on the type of request.
    • Cross verification of the authorized person and other customer information in existing system records with the issued documents
  • Activation / Modification as per the Assigned Activities
    • Ensuring the correct / complete description of customer’s request and other details from the Activity. Ensuring the availability of necessary documents are attached before activation.
    • Executing the activation or modification requests as per the requirements and information provided in the Activity description and also by doing a verification call to the customer.
  • Confirmation and Communication
    • Confirming the request fulfilment to the concern team, through email attaching the details of the request such as account number, Work order number and Site schedule date.
  • Updating the Tracker and the CRM
    • Updating the concerned Tracker and the CRM with the required information of the fulfilled order and leaving the queue to the concerned group. Further actions and modifications on the request also should be captured in the Tracker and CRM and they should be closed once all the pending issues have been resolved.



  • Diploma or Degree holder (Management Information Systems), or equivalent
  • Minimum 2-year experience of working in a Back-office Operations / Retail Operations
  • Experience from a Call Center or Retail environment is preferable.


For more UAE Jobs, click Here.

WhatsApp Group Join Now
Share this job