ATM OPERATION MANAGER Job in Dubai UAE
Company : Emirates NBD
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Manage relationships with ATM vendors, ensuring timely maintenance, issue resolution, and compliance with service level agreements (SLAs).
- Monitor and analyze ATM machine performance, addressing technical issues promptly to minimize downtime and enhance reliability.
- Employ tactics to find and fix reoccurring problems in order to decrease consumer complaints about ATM services.
- Organize the complete process of moving, installing, and decommissioning ATMs to guarantee a smooth transition with little interruption to services.
- Promote process enhancements to boost operational effectiveness and customer satisfaction (CSAT) while adhering to banking laws and security procedures.
REQUIREMENTS
- Minimum 5 years’ experience in managing ATM operations, including installation, maintenance, and troubleshooting.
- Demonstrated ability to manage vendor relationships and negotiate service level agreements (SLAs).
- Proficiency in monitoring and analyzing machine performance metrics to drive improvements..
- Expertise in implementing process improvements to enhance operational efficiency and customer satisfaction (CSAT).
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