Customer Care Assistant  Job in Dubai UAE

Customer Care Assistant  Job in Dubai UAE

Company          :  LINEN CRAFT

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Ensure compliance to all Health and Safety policies.
  • Reports any Health and Safety hazards to immediate head.
  • Incident and Accident report
  • Responsible for timely identification and resolution of problems.
  • Customer complaints records Respond positively to the requests of senior staff
  • Improve teamwork by making and keeping good working relationships with coworkers.
  • Make sure to cut back on or get rid of compensations for poor quality.
  • To put together a comparison report so that the Customer Care Coordinator can look at it further.
  • Do thorough tests, checks, and inputs to cut down on the number of claims for elimination compensation due to quality problems.
  • Help and contribute to the Customer Care Coordinator in figuring out what’s causing the quality problems and coming up with ways to reduce or get rid of them.
  • Quality reports every day
  • Randomly checks all the cleaned items that are being processed right now before they are delivered to make sure they meet standard quality standards.
  • Looking at Reports
  • Reports Every Day
  • Number of broken and rejected items
  • Tell the processing team about the total rejects that were found during the spot random checking so that the operational side can fix the problem right away.
  • In charge of keeping full records of all checks, tests, and inspections, as well as customer feedback and complaints, and sharing these records with the Quality Control Coordinator.
  • Support the Customer Care Coordinator in meetings to keep clients up to date on issues and complaints and to make sure that all internal terms are understood. Bring up any quality problems right away so that customers are always happy with the products that are processed.
  • Number of reports or problems received and fixed.

 

REQUIREMENTS

  • High School Diploma
  • EXPERIENCE: 1-2 years in Laundry Industry / Quality Control
  • JOB SPECIFIC SKILLS: Good Communication Skills, Basic Computer skills
  • Decision-making skills Eye for detail

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