Airport Representative Job in Dubai UAE
Company : Mandarin Oriental Jumeira
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Co-ordinate with Concierge and Guest Relations to prepare a daily guest arrival list by flight details
- Co-ordinate with the Chief Concierge for the number of cars needed for expected arrivals
- Greet guests with arrival and departure details at the airport’s arrival hall
- Arrange transportation or room reservation for any walk out guest
- Make sure the hotel cars are clean
- Make sure the driver gives guests water and cold towels (LQE)
- Take care of guests’ bags when they arrive and leave the airport
- Say goodbye to guests at the airport and help them with the airline check-in process
- Tell the concierge and guest relations about group and VIP movements
- Tell the concierge and guest relations about flight information
- Take care of lost guest bags
- Take care of flights Do any other acceptable tasks that the department head asks of you from time to time
- Take care of any complaints and let the chief concierge know about any problems so that more service recovery actions can be taken.
QUALIFICATION AND EXPERIENCE
• Senior School qualification or equivalent
• Minimum 2 years’ experience working in a 5-star hotel environment.
• Minimum 2 years’ Door or Bell experience
• Previous experience working in the Middle East Region is an advantage
REQUIREMENTS
• Excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
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