Customer Care Executive Job in Dubai UAE

Customer Care Executive Job in Dubai UAE

Company          : NMC Healthcare

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
• To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
• Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
• confirms the approval status, coverage, and validity of the insurance card. Verifies the patient’s and doctor’s signatures on the claim form as needed.
• Both new and returning patients must register their visit in the hospital system.
• billing the patient for the services performed and collecting payment while providing a thorough explanation
• keeping cash collecting transparent in accordance with the payment slip. Payment receipts made with cash, credit cards, checks, or vouchers must be appropriately recorded in the HIS.
• In charge of confirming, when invoicing, that the services provided to the patient were in accordance with the doctor’s orders
• In charge of providing receipts and thorough bill summaries.
• preserving the privacy of patient records and associated data at all times
• meeting every patient’s requirements, whether or not they have an appointment.

REQUIREMENTS

• Preferably a college graduate in any discipline.
• Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system.
• Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.
• Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette
• Patient focused; service oriented; patient & understanding.

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