Guest Service Agent - Front Desk Job in UAE

JOB DESCRIPTION

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

At all times, exhibit excellent customer service.

When necessary, participate in the proper training sessions and support the Night Team’s attempts to grow and learn.

Show that you have the general product knowledge needed to carry out everyday tasks, including an understanding of hotel room categories, pricing, packages, and specials.

Increase room occupancy and advertise hotel amenities and services through upselling strategies.

Follow the proper protocols while accepting cash, credit cards, and foreign currencies in compliance with the hotel credit policy.

Respect all health and safety laws, fire codes, and hotel security requirements. Act in line with policies and procedures when using property management systems and front of house equipment.

Observe the company’s branding guidelines.

Help out other departments as needed

REQUIREMENTS

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Calm, efficient, and organized with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a Guest

Professional manner with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Competent level of IT proficiency