Telephones Operator Job in Dubai UAE

Telephones Operator Job in Dubai UAE

Company          : Hilton

Location           : Abu Dhabi, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Take care of emergency calls right away and give full and correct information as needed
  • Always show what great customer service looks like.
  • Follow the rules for hotel protection, fire safety, and all health and safety laws.
  • When needed, go to the right training classes
  • Show that you know about all of the hotel’s services, as well as the nearby landmarks and activities.
  • Follow the rules for the company brand
  • Help other areas when they need it

 

REQUIREMENTS

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry

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