Telephone Operator-Royal Service Agent Job in Dubai UAE

Telephone Operator-Royal Service Agent Job in Dubai UAE

Company          : Smart Recruiters

Location           : Dubai, UAE

Timing               : Full time



  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
  • Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice.
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.
  • Act as dispatcher through Royal Service for security, guest services and other colleagues in operations.
  • Revise the Service Work orders and requests are routed to the appropriate department.
  • Keep an eye on the “Royal Service” software system and make sure that all services are efficiently and constantly available at Royal Service.
  • Use the PMS (Property Management System), phone system, Royal Service, fax, and other available systems responsibly.
  • To guarantee optimal efficiency, maintain up the maintenance of all the telephones and associated equipment in the switchboard.
  • Maintain the privacy of information.
  • When guests ask for housekeeping services or have emergencies like plumbing issues, give them your time and information. Check with visitors to see if the request was fulfilled after a fair amount of time that has been prearranged.



  • Proficient in the English language (verbal & written), second language is an asset
  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Prior experience working with Opera or a related system an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Flexibility to work weekends and holidays as needed
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Share this job