Telephone Operator Job in Dubai UAE
Company : Holiday Inn
Location : Dubai, UAE
Timing : Full time
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Make sure visitors are called by name and greeted in accordance with IHG Standards.
- Retain current information about the hotel and surrounding amenities.
- Keep track of the guest profile using the PMS system.
- Fill out the long distance call vouchers for management and note it on the traffic sheet.
- Make sure the switchboard is operating properly so that calls from inside and outside may be transferred quickly and effectively.
- Previous experience in a similar role required.
- Customer service and excellent English communication skills, additional languages preferred.
- Strong ability to build and maintain relationships.
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