Telephone Operator Job in Dubai UAE

Telephone Operator Job in Dubai UAE

Company          : Holiday Inn

Location           : Dubai, UAE

Timing               : Full time



  • Receive each guest call in a professional and friendly manner.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner and exceed guest expectations.
  • Make sure visitors are called by name and greeted in accordance with IHG Standards.
  • Retain current information about the hotel and surrounding amenities.
  • Keep track of the guest profile using the PMS system.
  • Fill out the long distance call vouchers for management and note it on the traffic sheet.
  • Make sure the switchboard is operating properly so that calls from inside and outside may be transferred quickly and effectively.



  • Previous experience in a similar role required.
  • Customer service and excellent English communication skills, additional languages preferred.
  • Strong ability to build and maintain relationships.


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