Telephone Operator Job in Dubai UAE

Telephone Operator Job in Dubai UAE

Company          : Millennium Place Dubai Marina

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Professionally and warmly receive each Guest call, ensuring a friendly interaction.
  • Foster effective communication with all relevant departments to ensure seamless service delivery.
  • Address every query with politeness and courtesy, consistently exceeding Guest expectations.
  • Greet Guests by name upon calling, adhering to the established standard.
  • Keeping current with the hotel’s and the area offers, stay informed.
  • Promote knowledge of guest profiles by use of the Opera Guest profile system.
  • Fill up the long-distance call vouchers and correctly enter them on the traffic sheet.

     

  • Oversee the guest wake-up call sheet and make calls on time while according to the rules.
  • Make sure the switchboard runs well so that call transfers both inside and outside of the company can happen quickly.
  • As per the guidelines, take messages for management and guests.

 

REQUIREMENTS

  • Keep health, safety, and environmental standards compliant with company policies.
  • Follow the policies and procedures for environmental, health, and safety of the organization.

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