Telephone Operator Job in Dubai UAE

Telephone Operator Job in Dubai UAE

Company          : The First Collection

Location           : Dubai, UAE

Timing               : Full time



  • Ensure brand standards, policies and procedures are adhered to at all times.
  • Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.
  • Maintain cleanliness throughout the areas.
  • Follow the department’s rules and guidelines when organizing and carrying out all special needs, personal tastes, and amenity distribution.
  • Answer and direct all incoming calls from outside the company while following proper telephone etiquette.
  • Takes calls from guests who want to order in-room dining. Puts the order into the MICROS system.


  • Tells the kitchen and expediters about any special directions.
  • Takes care of comments from guests and works to fix issues.
  • Takes and sends words from guests, whether they are spoken or written down.
  • Keep the Opera phone directory up to date.
  • Get ready for any administrative chores that your line manager has given you.
  • The person in this position takes requests for wake-up calls and makes sure the guests get them at the time they asked for.
  • A friendly voice is used to greet guests during the talk.
  • Responds calmly and successfully to emergencies in line with hotel rules.
  • Take part in sending and forwarding all faxes and messages, both arriving and outgoing.
  • Know all the standard operating procedures (SOPs) for getting out of a building in case of fire, as well as your part and what needs to be done in an emergency.
  • Getting certified or completing the training process successfully.
  • Build and keep working relationships with other departments and workers that are positive and helpful. Always be there for your coworkers and treat them with respect and honor.
  • Follow the rules and make sure that all guests use the DTCM e-service portal and CID tools to check in and out.
  • Follow through, do what you’re told, and make sure that all service requests and events made by guests or employees are recorded in the FCS/e-connect software on time.
  • As directed by your boss and/or management, do any other work that comes up.



  • At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.
  • 1 year experience Front Office computer literacy
  • Excellent communications skills with Proficiency in speaking and writing English.
  • Team player with excellent planning, organizing skills and excellent problem-solving skills.
  • Able to work flexible working hours with rotating shifts.
  • Pleasant personality and good grooming.


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