Telephone Operator Job in Dubai UAE

Telephone Operator Job in Dubai UAE

Company          : IGH Hotels and Resorts

Location           : Dubai, UAE

Timing               : Full time



  • Receive each guest call in a professional and friendly manner.
  • Ensure guests are greeted by name upon calling as per IHG Standards.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner and exceed guest expectations.
  • Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority.
  • Maintain an up-to-date knowledge of the hotel and local services.
  • Maintain an awareness of guest profile through the PMS system.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.



  • Minimum of 1-year experience in the similar role in a four or five-star hotel or comparable industry
  • Fluency in the English language – Additional language would be an added advantage.


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