Telephone Operator Job in Dubai UAE
Company : IGH Hotels and Resorts
Location : Dubai, UAE
Timing : Full time
- Receive each guest call in a professional and friendly manner.
- Ensure guests are greeted by name upon calling as per IHG Standards.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the PMS system.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Minimum of 1-year experience in the similar role in a four or five-star hotel or comparable industry
- Fluency in the English language – Additional language would be an added advantage.