Telephone Operator Agent Job in Dubai UAE

Franchise Hotel – Telephone Operator Agent Job in Dubai UAE

Company          : Vignette Collection

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

·         Consistently offer professional, friendly and engaging service

·         Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.

·         Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice.

·         Take ownership of the caller’s request and ensure follow up according to the hotel’s standards.

·         Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.

·         Act as dispatcher throughout the hotel for security, guest services and other colleagues in operations.

· Update work orders and service requests, then send them to the appropriate department.

· Keep an eye on the dispatching software systems and make sure that all services offered across the hotel are efficiently run and constantly available.

Use all accessible systems, such as the PMS (Property Management System), phone system, dispatching system, fax machine, etc., responsibly.

· Ensure optimal efficiency by maintaining the condition of all telephones and associated equipment within the switchboard.

· Keep confidential information private.

· Completely transcribe messages and confirm accuracy by repeating material. Enter and obtain messages into and out of the computer. Make sure the messages you take are sent to and received by the visitors.

 

REQUIREMENTS

  • Previous customer related experience an asset.
  • Must possess outstanding guest services skills and sophisticated verbal communication skills.
  • Computer literate in Microsoft Windows applications required. Knowledge of Opera Property Management System an asset.
  • Strong interpersonal and problem solving abilities.
  • Highly organized, responsible & reliable.
  • Ability to work well under pressure in a fast paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Fluency in English, secondary language preferred.
  • Must have the ability to handle a multitude of tasks and Guest requests.

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