Services Assistant, Trade Job in Dubai UAE

Company          : HSBC

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Conduct the day-to-day operation of the Global Trade branch counter (i.e. Meeting, greeting customers, handling trade documentation (Export, Import documents, LC, Guarantees and all other products under the umbrella of GTS- Global trade solutions) at the counter, correspondence, pre scan document sorting, post scan document matching, document dispatch, filing and other related activities).
  • Ensure the services provided are in line with SLAs.
  • Handle queries from stakeholders and internal customers (i.e., via Bank internal system , Phone, email etc.) Take follow up actions if necessary.
  •  Protect the Bank from possible damage. By making certain that every action taken under his or her direction complies with the FIM, UCP600, Audit, FCC, Compliance and Money Laundering, and all other relevant rules.

     

  • Determine and report any difficulties that fall outside the purview of the job expertise required for your grade level and beyond personal authority levels, if any.

     

  • Maintain and enhance the productivity of teams. By keeping lines of communication open with both internal and external clients, making sure the branch’s operations are operating smoothly, and processing, scanning, indexing, and dispatching documents received at the counters effectively in accordance with SLAs.
  •  At the branch counter, deliver exceptional customer service. Collaborate with other tradeF teams and departments to uphold and enhance tradeF operations and service standards.

QUALIFICATION AND EXPERIENCE

  • Bachelor’s degree is a must to obtain UAE visa.
  • 1- 3 Years of relevant experience.

REQUIREMENTS

  • Frequent decisions, under variable but definite pressure peaks.
  • A good team player who possesses good interpersonal and communication skills.
  • Strong organizing and time management skills.
  • Can work independently and quickly, with good attention to detail.
  • Good command of spoken and written English.
  • self-motivated with initiatives to take on new and additional responsibilities.
  • Possess good knowledge of all Trade products and  Customer handling.

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