Service Delivery Manager  Job in Dubai UAE

Service Delivery Manager  Job in Dubai UAE

Company          : Emirates Group

Location           : Dubai, UAE

Timing               : Full time

Closing date     : 14 Aug 2023

JOB DESCRIPTION

• Responsible for providing the required support and expertise to the staff on shift ensuring service delivery by dealing with any conflicts and issues raised by customers.
• Activate exception management plan or business continuity and develop staff performance on shift to ensure safe on-time performance amidst a service focused environment and in compliance with regulatory, legal and safety requirements and standard operating procedures.

REQURIEMENTS

• Bachelors degree or Diploma in in business administration / aviation / ground handling / customer service
• 6-8 years of experience in aviation/ ground handling / customer service
• UAE driving license (for airside based roles) – Preferably First Aid trained
• Advanced understanding of airlines’ customer service product (specific airport related requirements) and Industry regulations for the assigned work area

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