Senior Operations Oil & Gas Job in Dubai UAE

Senior Operations Oil & Gas Job in Dubai UAE

Company          : DSV Transport and Logistics

Location           : Dubai, UAE

Timing               : Full time



  • Execute specific customer defined functions for all modes of transport / import & export.
  •  One point of contact for sales and strategic customers.
  • Develop and maintain a healthy relationship with internal and external customers.
  • Ensure that all job files are maintained for assigned customers.
  • Respond to customer emails within a maximum of 1 hour and acknowledge all incoming emails.
  •  Resolve issues related to cargo shortage, damage, and claims, escalating them as necessary.
  • Ensure KPI’s are met and reported monthly.
  • Make ensuring that DSV regulations and other compliance requirements are followed.
  • Pre-alerts should be sent and received at least 24 hours before shipment arrival or departure. Take in and handle bookings and routing orders from the network, sales, and customers.
  • Make reservations with airlines, carriers, and co-loaders in accordance with rate cards and routing instructions.


  • Get ready and give the customers their AWB/BOL.


  • In order to ensure that freight arrives on time and to notify customers, keep an eye on ATA/ETA with airlines/carrier, handling agents, and DNATA.


  • Assist clients with freight clearance instructions and make sure proper paperwork is submitted for customs clearance.


  • To resolve differences on shipment documentation, work with customer support and the origin/destination station.


  • Keep track of shipments and inform clients on a regular basis.


  • Collaborate with the delivery and clearance teams to arrange for the retrieval of delivery orders from shipping lines, airlines, Dnata, and EK.


  • To arrange for the pickup and delivery of freight, contact Warehouse Hub.



  • Experience of 5 years working in a operations role in freight forwarding industry.
  • Experience of working with CW1 is an advantage
  • Bachelor’s degree
  • Experience in air, sea and road transport
  • Knowledge of customs requirements for inspections in Jebel Ali and DWC.
  • Good communication, influencing and organization skills.


Share this job