Senior Operations Oil & Gas Job in Dubai UAE
Company : DSV Transport and Logistics
Location : Dubai, UAE
Timing : Full time
- Execute specific customer defined functions for all modes of transport / import & export.
- One point of contact for sales and strategic customers.
- Develop and maintain a healthy relationship with internal and external customers.
- Ensure that all job files are maintained for assigned customers.
- Respond to customer emails within a maximum of 1 hour and acknowledge all incoming emails.
- Resolve issues related to cargo shortage, damage, and claims, escalating them as necessary.
- Ensure KPI’s are met and reported monthly.
- Make ensuring that DSV regulations and other compliance requirements are followed.
- Pre-alerts should be sent and received at least 24 hours before shipment arrival or departure. Take in and handle bookings and routing orders from the network, sales, and customers.
- Make reservations with airlines, carriers, and co-loaders in accordance with rate cards and routing instructions.
- Get ready and give the customers their AWB/BOL.
- In order to ensure that freight arrives on time and to notify customers, keep an eye on ATA/ETA with airlines/carrier, handling agents, and DNATA.
- Assist clients with freight clearance instructions and make sure proper paperwork is submitted for customs clearance.
- To resolve differences on shipment documentation, work with customer support and the origin/destination station.
- Keep track of shipments and inform clients on a regular basis.
- Collaborate with the delivery and clearance teams to arrange for the retrieval of delivery orders from shipping lines, airlines, Dnata, and EK.
- To arrange for the pickup and delivery of freight, contact Warehouse Hub.
- Experience of 5 years working in a operations role in freight forwarding industry.
- Experience of working with CW1 is an advantage
- Bachelor’s degree
- Experience in air, sea and road transport
- Knowledge of customs requirements for inspections in Jebel Ali and DWC.
- Good communication, influencing and organization skills.