Sales Operations Coordinator Job in Dubai UAE

Sales Operations Coordinator Job in Dubai UAE

Company          : Qatar Airways

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles.
  • Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
  • Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
  • Support the sales team in maintaining an up-to-date database of trade partners within the region.
  • Regularly report to line managers and regional management on important departmental performance metrics and unresolved concerns.
  • Assist junior team members in upholding the highest standards of service delivery by serving as their mentors.

     

  • carry out additional departmental responsibilities relevant to his or her role as instructed by the department head.
  • Manage all aspects of sales operations, such as group sales, sales support, sales systems, sales administration, trade/corporate account service, refunds, reservations and ticketing, and refunds.
  • Submit requests for Commercial Tool Kits to the sales force in Galaxy.
  • upkeep of the Trade and Galaxy portal systems.
  • Get in touch with clients or QR Account Managers to finish the documentation.
  • Create market-specific reports and distribute regular performance updates.
  • Update your customers’ profiles in Galaxy.
  • Place business contracts and PLBs in

 

REQUIREMENTS

  • Minimum 3 years of job-related experience.
  • Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
  • Fluency in English(written and spoken).
  • PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
  • Excellent relationship building and communication skills.
  • Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
  • Problem-solving skills, efficiency-oriented mind set.
  • Strong mentoring and coaching skills.
  • Ability to foster teamwork among team members.

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