Sales Agent / Restaurant Reservations Job in Dubai UAE

Sales Agent – Restaurant Reservations Job in Dubai UAE

Company          : FIVE Hotels and Resorts

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Acts as the Initial Touch Point for Guests, promptly and professionally handling inbound calls and online chat inquiries with ‘FIVE-Styled’ Flair.
  • Effectively showcases FIVE’s sensational Food and Beverage Offerings to Convert inquiries into Confirmed Reservations.
  • Utilizes exceptional Communication Skills to facilitate Table Reservations, Dining and Entertainment Enquiries, and any other Guest Requests.
  • Promptly answers telephone calls, greeting callers with an energetic, friendly, and courteous tone, reflecting the buzzing ‘Vibe at FIVE.’
  • Exhibits unmatched Enthusiasm in responding to Reservations Sales Inquiries, resulting in successful Reservations across FIVE’s award-winning Food and Beverage Concepts.
  • Handles all guests with the greatest professionalism, making sure they have a perfect reservation experience that meets all of their needs.
  • Offers Quick and Effective service while keeping the Unmatched Luxury Allure that makes FIVE what it is.
  • Actively participates in weekly and monthly department meetings, which adds to our lively and exciting “Vibe at FIVE.”
  • Follows the Department Standards (SOP) and Achieves the Targeted Results, such as making sure calls are answered correctly, quickly, and efficiently, and following FIVE’s Safety Standards.
  • Answers all Guest Questions quickly and correctly, following FIVE’s high standards of service, no matter the method (phone, email, direct connect, etc.).
  • Shows a great understanding of FIVE’s cutting-edge dining and entertainment concepts and captivating events, skillfully using up-selling techniques to give guests a first-class experience that makes them happy.
  • Responds to situations and guest requests, and does thorough follow-ups to make sure guests have a “FIVE-Star” experience.
  • Stays cool and professional in emergency situations, handling calls with a polite and calm attitude and following established procedures.
  • Follows SOPs and Service Standards, doing their job with a Sensational Flair and making sure Safety Policies are followed.
  • Works with the FIVE Tribe and believes in a culture of shared success and continuous improvement.
  • Completes administrative tasks on time, keeps records up to date, and writes down conversations with customers.

QUALIFICATION AND EXPERIENCE

  • Previous experience of 1-2 years of Sales experience as a Food and Beverage Reservations Sales Agent in a Luxury Hotel environment in the UAE

 

REQUIREMENTS

  • Computer skills with a strong knowledge of Word, Excel, Power Point and Outlook
  • A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  • Previous phone based or customer service role
  • The ability to work in an environment that demands excellence, time and energy
  • A dedication towards improving customer delight, as well as company profitability
  • A determination to build positive working relationships with team members to reach common goals
  • A keen focus on safety and security policies and procedures
  • A trustworthy colleague who can maintain confidentiality of proprietary information and protect company assets
  • An enthusiasm towards all duties requested by management
  • Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus.
  • A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

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