Royal Service Agent – Telephone Operator Job in Dubai UAE

Royal Service Agent – Telephone Operator Job in Dubai UAE

Company          : Smart Recruiters

Location           : Dubai, UAE

Timing               : Full time



  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
  • Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice.
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.
  • Serve as a dispatcher for security, guest services, and other operational coworkers via Royal Service.
  • Revise the Service Work orders and requests are routed to the appropriate department.


  • Keep an eye on the “Royal Service” software system and make sure that all services are efficiently and constantly available at Royal Service.
  • Use the PMS (Property Management System), phone system, Royal Service, fax, and other available systems responsibly.
  • To guarantee optimal efficiency, maintain up the maintenance of all the telephones and associated equipment in the switchboard.
  • Preserve the privacy of information.
  • Repeat facts and transcribe entire messages to ensure correctness. Enter and obtain messages into and out of the computer. Make sure the messages you take are sent to and received by the visitors.



  • Fluency in Arabic language is a must, speaking and writing
  • Previous role as a Telephone Operator is a must
  • Must possess outstanding guest services skills and sophisticated verbal communication skills.
  • Computer literate in Microsoft Windows applications required. Knowledge of Opera Property Management System an asset.
  • Strong interpersonal and problem solving abilities.
  • Highly organized, responsible & reliable.
  • Ability to work well under pressure in a fast paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Fluency in English, secondary language preferred.
  • Must have the ability to handle a multitude of tasks and Guest requests.


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