Reservations Agent Job in Dubai UAE

Reservations Agent Job in Dubai UAE

Company          : IHG Hotels

Location           : Dubai, UAE

Timing               : Full time



  • You will be responsible in recording and processing all reservation inquiries made by phone, or email efficiently and accurately and converted to sales where possible to meet hotel targets.
  • Answer phones and assist customers in making, altering, or cancelling reservations
  • Handle reservations from travel agencies, the sales office, and other hotel departments.
  • Provide reservation data, confirmations, and further information in response to emails.
  • Inform clients about special offers or accessible updates that could improve their experience.
  • Respond to inquiries about accommodations, features, costs, and events
  • After a successful reservation, accurately record client details and charge payment cards.



  • Minimum 2 years call-centre or hotel operations experience,
  • Advanced in writing and speaking English
  • Ability to work both independently and within a team environment.


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