Reservations Agent Job in Dubai UAE
Company : IHG Hotels
Location : Dubai, UAE
Timing : Full time
- You will be responsible in recording and processing all reservation inquiries made by phone, or email efficiently and accurately and converted to sales where possible to meet hotel targets.
- Answer phones and assist customers in making, altering, or cancelling reservations
- Handle reservations from travel agencies, the sales office, and other hotel departments.
- Provide reservation data, confirmations, and further information in response to emails.
- Inform clients about special offers or accessible updates that could improve their experience.
- Respond to inquiries about accommodations, features, costs, and events
- After a successful reservation, accurately record client details and charge payment cards.
- Minimum 2 years call-centre or hotel operations experience,
- Advanced in writing and speaking English
- Ability to work both independently and within a team environment.
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