Remittance Clerk Job in Dubai UAE
Company : Al Ansari Exchange
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
• Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile – Greet – Offer – Thank).
• Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.
• Collect and file all transaction supporting documents according to company’s uniform filing system and AML policies; arrange for document transfer to the warehouse.
· Whenever feasible, separately address and resolve consumer problems
• Read, comprehend, and abide by all announcements from the administrative or head office.
• Send requests for technical assistance to the administrative office.
• In accordance with office regulations, keep the counter, drawers, tables, and workspace tidy.
• Respond to phone calls and give information or transfer rates as needed.
• Find and nurture possible business prospects and client relationships.
• Give the administration office, head office, or other company departments the information they require.
• Market and cross-sell clients on new goods and services.
• Participate in training programs and let the Branch Manager know what training is needed.
• Complete ad hoc tasks as assigned by direct managers.
REQUIREMENTS
• Bachelor’s Degree holder.
• Minimum two years of experience in cash handling and customer service
• Excellent English communication skills
• Ability to work flexible shifts and at various locations across the UAE
• Capability to work effectively under pressure.
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