Order Taker Job in Dubai UAE

Order Taker Job in Dubai UAE

Company          : The Lana – Dorchester Collection

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • You will be responsible for the day to day operations of the Room Service to ensure our guests receive nothing but the best experience.
  • You will be in charge of warmly greeting guests when they call Room Service, answering any questions regarding the menu’s on offer, recommending and upselling menu items through your in depth knowledge ensuring the highest guest satisfaction.
  • Your passion is helping people; you will make sure the outlet is spotless and the supporting staff members follow all service standards.
  • You will also be in charge of coaching and educating the whole wait staff to make sure they have the finest possible expertise and can help our visitors.
  • Our daily compass is our ideals of creativity, working together, respect, personality, and passion. You will get the chance as an Order Taker to make these come to pass and carry on our tradition.
  • Revenue targets are known to you, and you make sure they are met and surpassed at the same time that all costs—including those for beverages and other expenses—are under control.
  • Participating in the daily team briefing pre-service makes sure you are up to date on both the next service and the daily events around the hotel.
  • You communicate with different departments during the course of your everyday work to guarantee that your outlet is presented flawlessly and that high standards of maintenance and cleanliness are maintained at all times for the furniture, equipment, flooring, fixtures, and fittings.

 

REQUIREMENTS

  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
  • English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
  • You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

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