Operations OfficerJob in Dubai UAE
Company : DP World
Location : Dubai, UAE
Timing : Full time
Apply Before :02/27/2023, 02:45 AM
JOB DESCRIPTION
- Manage day to day operations to ensure the service is delivered as per the guidelines set.
- Manage end-to-end “client onboarding” from regulatory and platform perspectives and handhold
- Communicate with customers, internal stakeholders (sales, compliance, credit, product, etc.) to resolve exceptional cases
- Manage all transactions on the platform and monitoring transactions
- Build long term relationships with key contacts at target customers and be readily available for transactional operational support.
- Liaise with Financial Institutions where applicable to resolve client issues in a timely & efficient manner
- Generate system reports and analyze trends
- Notify customers of any internal and external process changes
- Collect feedback from customers & communicate it to other part of the organization
- Execute all customer centric process steps in the most efficient way during a transaction
- Ensure all operational controls are executed as per Policy and Procedure
- Ensure Policy and Procedures are updated and implemented
- Highlight risks/incidents impacting business with relevant stakeholders and ensure there is a mitigation plan that is put into place
- Testing of new system/changes to existing system and share observations regularly
- Act as an ambassador for the Company at all times when working; promoting and demonstrating positive behaviours in harmony with the Company’s Principles, values and culture; understanding and following the Company’s Code of Conduct and Ethics policies
REQURIEMENTS
- Excellent knowledge in Trade Finance products
- Patience and the ability to tactfully handle customer queries
- Problem solving attitude
- Ability to work independently without supervision
QUALIFICATION AND EXPERIENCE
- Have more than 3- 5 years’ experience in Trade Finance/Corporate & Commercial Banking operations. (Experience with Non-Bank Financial Institutions / Trade Finance Funds is a plus)
- Bachelor’s Degree in Business Administration, Marketing, Accounts or Finance and Banking