Operations Job in Dubai UAE

Operations Officer Job in Dubai UAE

Company          : Allianz

Location           : Dubai, UAE

Timing               : Full time



  • Manage the assigned tasks related to medical assistance cases.
  • valuate medical claims according to the guidelines.
  • Coordinate with different providers to ensure high quality of service when organizing medical assistance.
  • Respond inbound and outbound telephone / e-mail Customer / Partners inquiries and ensure call quality monitoring
  • Assessing policies, determining eligibility, initiating claims in the system, monitoring ongoing claims to guarantee the desired turnaround time, processing claims, and performing other duties associated with claims management
  • Follow the complaints and escalation management process and log in complaints with action & resolution in the system / tools provided by the company.
  • Ensure proper system related tasks as creating files and Service Providers updates on the portal.
  • Assist callers on the claims process / procedure / network inquiries, explaining policy terms & conditions.
  • Accommodates Business Units / Travel / TPA
  • International requests with regards to opening international files, placing Guarantee of Payment, etc.



  • Bachelor’s of Medicine required ( preferably MBBS)
  • Medical Practical Experience (reputable insurance provider, broker or a TPA experience a plus
  • Fluency in English is mandatory
  • Fluency in Arabic (1st), French (2nd) is a plus
  • Fluency in typing
  • Legally permitted to work in the country of operations.
  • Physically fit to carry out duties


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