Operations Executive Job in Dubai UAE

Operations Executive Job in Dubai UAE

Company          : Al-Futtaim Group

Location           : Dubai, UAE

Timing               : Full time



•    Managing Customer Service process effectively and efficiently.

•    Record and maintain all leads, contact customers, and offer alternative car models
•    Ensure that all the customer inquiries, requests and complaints are resolved in a timely and satisfactory manner 
•    Complaints if any and/or service requests are addressed on priority as per laid down processes

• Keep up and even raise customer satisfaction levels.
• Make ensuring that KPIs and Quality Objectives of the department are monitored and followed. Report any variation from the norms to the customer service manager for additional handling.
• Coordinate and collaborate with outside providers to guarantee that customer service standards are met or surpassed; • Make sure process documents and scripts are followed
• Customer subscriptions verified and activated on time.
• Organize the car delivery and pickup with the logistics crew.
Accurately relay comments to the appropriate managers for their follow-up action; record data in systems and other data sheets as needed by management and business
• Being familiar with the general framework of automobile rental regulations
• Developing with the expanding and evolving company; constant communication of feedback on process gaps, rules, and subscription requirements to the customer service manager


  • At least 2-year experience in customer service industry.
  •  Bachelor’s degree/University degree or equivalent experience


–    General understanding of Car rental industry.
–    Strong customer relations and team building skills.
–    Languages Fluent English and Arabic
–    Strong commercial acumen.
–    Ability to maintain a good Tracking system on applications for better management of business.
–    Effective in setting priorities and scheduling activities.
–    Excellent communication, problem solving and analytical skills.


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